Add an Email Address to Your Safe Sender List

To ensure that you're receiving all the appropriate messages from your mentoring program in your Inbox and not your spam/junk folder, we recommend adding the email domain, @mentorcliq.com, or your mentoring platform email address e.g. my-organization@mentorcliq.com, to your safe sender's list.

Each email client has a slightly different procedure for this so we've listed steps for commonly used email clients and spam managers below.

 

Outlook

  • For 2003, 2007 and Express - Without an example email address in your inbox:

    1. Select Actions from the toolbar at the top of the screen.
    2. Select Junk E-mail.
    3. Select Junk E-mail Options...
    4. Click the Safe Sender tab.
    5. Click Add.
    6. Type in the email address (e.g. xxxxxxx@mentorcliq.com) you wish to add to your safe sender list.
    7. Click OK.
  • For 2003, 2007 and Express - With an example email address in your inbox:

    1. Open the email.
    2. In the Toolbar options at the top, click the Safe Lists drop-down.
      Note: This is located in the "Junk Email" section
    3. Select Add Sender to Address book.
    4. Click OK.
  • For 2003, 2007 and Express - To white list an entire domain:
    1. Open the email.
    2. In the Toolbar options at the top, click the Safe Lists drop-down. 
      Note: This is located in the "Junk Email" section
    3. Select "Add Sender's Domain (@mentorliq.com) to Safe Senders List.
    4. Click OK.
  • For 2010
    1. In Outlook, go to the Home tab.
    2. Click the Junk button.
    3. Choose "Junk E-Mail Options" from the drop-down list.
    4. Go to the Safe Senders tab.
    5. Type in eitherthe email address (e.g. xxxxxxx@mentorcliq.com) or the domain name (e.g. @mentorcliq.com) you wish to add.
    6. Click OK.
  • For 2013
    1. In Outlook, go to the Home tab.
    2. Click Junk Junk Email Options.
    3. Select the Safe Senders Tab and click Add.
    4. In the Add address or domain box, enter the email address (e.g. xxxxxxx@mentorcliq.com) or the domain name (e.g. @mentorcliq.com) you want to whitelist.
    5. Click OK and close the window.
  • Express
    1. In Outlook, go to the Tools menu.
    2. Select "Address Book".
    3. Click New and select New Contact from the drop-down menu.
    4. Type in email address and include any details you want.
    5. Click OK.

 

Outlook.com (Formerly Hotmail)

  1. Open your Outlook mailbox.
  2. Select, Options from the top right (next to the question mark).
  3. Select, More Options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address (e.g. xxxxxxx@mentorcliq.com).
    Example: You can either enter a specific email address or use *mentorcliq.com or @mentorcliq.com to whitelist the domain.
  5. Select Add to list.
  6. Ensure the safe mailing lists box has the address you entered, and select OK.

 

Gmail

Gmail creates a safe senders list based on your contact list and mail that has been marked as "Not Spam" from your spam folder. To add an email to your contacts:

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter the email address (e.g. xxxxxxx@mentorcliq.com) in the primary email box.
  4. Select Save.
 
Yahoo
In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:
  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact".
  4. Fill in the fields of your Contact (e.g. xxxxxxx@mentorcliq.com).
  5. Click Save.
  

Norton AntiSpam

Norton AntiSpam is a common spam manager that works with various email clients such as Outlook. If you aren't receiving email from your mentoring platform and you use Norton AntiSpam, you can add your mentoring platform email address to your Personal Friends list or Global Friends list.

  1. Start Norton AntiSpam, select Status & Settings tab.
  2. Select AntiSpam.
  3. Select Configure button - bottom-right of your window.
  4. Select Allowed List tab
  5. Select Add.
  6. Enter email address (e.g. xxxxxxx@mentorcliq.com) in the Email address box.
  7. Select OK.

 

McAfee SpamKiller

  1. Click Friends.
  2. Click Add.
  3. Enter your contact's domain (e.g. @mentorcliq.com).
  4. Click OK

  

If your email client isn't listed or you'd like additional guidance, contact us at support@mentorcliq.com.