Administrators can update the reason they've unmatched participants in a particular program in case something has changed since the group was initially unmatched. If you'd like to unmatch participants in an active mentoring relationship, check out the Unmatching a Mentoring Relationship article.
Updating the reason for unmatching:
- From the Admin Panel home page, click View Groups.
- Click on the Finished tab and select the group(s) you'd like to update and select the Update Unmatching Reason button. (TIP: Select all groups by clicking the checkbox at the top of the column.)
- Update the reason why the selected group(s) are being unmatched.
- Confirm your selections and Unmatch Participants.