Administrators

Getting Started

• Administrator Message Templates
• Mentoring Across the Enterprise (VIDEO)
• Strategic Mentoring Toolkit
• Getting Started for Administrators (VIDEO)
• Getting Started for Participants (VIDEO)

Launching a program

• Managing your Scheduled Communication
• Scheduled Communication - Message Status
• Scheduling Communication
• Inviting Participants with Targeted Open Enrollment
• Launching an Additional Program
• Customizing Programs
See all 8 articles

Matching

• Update the Reason for Unmatching a Mentoring Relationship
• Flexible Matching (Overview)
• Match Score
• Self Matching
• Admin Matching
• Suggested Matching
See all 9 articles

Guiding and Supporting Program Participants

• Sending Targeted Communications from the Admin Panel
• Using the Right Resources at the Right Time (Resource Library)
• Creating Milestones
• Individual Relationship Goals
• Using QuickcliQ Data to Manage by Exception

Participant Profiles and Accounts

• Updating the Reason for Retiring a Participant
• Updating Participant Profiles
• Unmatching a Mentoring Relationship
• Retiring a Participant
• Reactivating a Participant
• Resetting a Password

Measuring and Reporting

• QuickcliQs
• Satisfaction Surveys
• MentorcliQ Reports (Overview)
• Progress Report
• Investment Report
• Participation Report
See all 7 articles

Troubleshooting Technical Issues

• Add an Email Address to Your Safe Sender List
• Cannot access site (Link not working in Enrollment or QuickcliQ)
• Not Receiving MentorcliQ Notifications
• Adding a New Administrator
• Changing Profile Fields
• Changing the Matching Rules or Algorithm